If you are dissatisfied with your order, you can return your unused items for a refund or exchange. Items that have been used after receipt are not eligible for refunds or exchanges. Refunds for items returned within 30 days of the purchase date will be credited in the full amount (excluding shipping charges & manufacturer restocking fee). Any claims for damaged order or missing items must be received within 2 business days of receipt of package. If you choose the wrong size product, the freight for the return and shipping the new product is the customer’s responsibility.
In case following conditions are not met Getabrace.com reserves the right to charge 15% restocking fee or refuse the return.
- The items must be returned for refund or exchange within 15 days of original purchase
- Items and packaging must be received in new condition
- The original manufacture's packaging must not be damaged
- Packaging must include all original items, manuals etc.
Many items are not returnable.
Electrodes,Wheel Chairs/Walking Aids,Hosiery/Socks,Compression Shorts,Cold Therapy Units and Parts,Post-Op/Surgical Shoes and CAM Walkers/Walking Boots.
Return Authorization Number must be clearly marked on the shipping box (please do not write the Return Authorization Number on the manufacturers box).
return package must include copy the original invoice or sale receipt
Before returning package please contact Getabrace.com to receive Return Authorization Number (number to be placed on returning package). To do this, please call 586-703-7300 or e-mail email@example.com.
All return or exchange items should be returned to the following address: 9820 David Lane, White Lake, MI 48386